Terms and Conditions
Effective Date: 9th December 2023
Please read these Terms and Conditions (“Terms”) carefully before using the services offered by Mild Wilderness Safaris (“Company,” “we,” “us,” or “our”). By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services.
- Booking and Reservations:
- All bookings and reservations are subject to availability.
- Prices are subject to change without prior notice, but once a booking is confirmed, the price is guaranteed.
- Payment:
- Full payment is required to confirm a reservation.
- Payment can be made through the provided online payment methods.
- Cancellation and Refund:
- Cancellation policies vary by tour package. Please refer to the specific cancellation terms provided at the time of booking.
- Refunds, if applicable, will be processed in accordance with our refund policy.
- Changes to Itinerary:
- We reserve the right to alter or cancel itineraries due to unforeseen circumstances or events beyond our control.
- In such cases, we will make reasonable efforts to provide alternative arrangements.
- Travel Insurance:
- It is strongly recommended that all participants obtain comprehensive travel insurance to cover any unforeseen circumstances, cancellations, or medical emergencies.
- Conduct:
- Participants are expected to behave responsibly and adhere to local laws and customs.
- The Company reserves the right to terminate the services of any participant who engages in disruptive or inappropriate behaviour.
- Health and Safety:
- Participants must inform us of any health conditions or special requirements before booking.
- The Company is not liable for any health issues arising during or after the tour.
- Intellectual Property:
- All content on our website, including text, graphics, logos, and images, is the property of the Company and is protected by intellectual property laws.
- Liability:
- The Company is not liable for any loss, injury, or damage to participants or their belongings during the tour.
- Participants are responsible for their own safety and well-being.
- Dispute Resolution:
- Any disputes arising from the use of our services will be resolved through negotiation, arbitration, or legal action as deemed appropriate by the Company.
- Governing Law:
- These Terms are governed by the laws of Kenya. Any legal actions must be brought in the appropriate court in Kenya.
By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
If you have any questions or concerns about these Terms, please contact us at info[at]mildwildernesssafaris[dot]com
